1. Coverage

We provide a limited warranty for all products purchased from slyvor.xyz, ensuring that they are free from defects in materials and workmanship under normal use. The warranty applies to the following categories:

  • Fiberglass Products: Includes items made from fiberglass material, such as outdoor planters, decorative pieces, and structural elements.
  • Garden Handy Helpers: Includes tools, accessories, and aids designed for gardening tasks.
  • Glass Decor Outdoor: Covers glass-based outdoor decorations like lanterns, sculptures, and outdoor lighting.

2. Warranty Duration

  • Fiberglass Products: 2-year warranty from the date of purchase.
  • Garden Handy Helpers: 1-year warranty from the date of purchase.
  • Glass Decor Outdoor: 1-year warranty from the date of purchase.

3. What is Covered

Our warranty covers manufacturing defects in material and craftsmanship, including but not limited to:

  • Cracks, chips, or fractures occurring under normal use for Glass Decor Outdoor products.
  • Manufacturing defects or faulty craftsmanship in Garden Handy Helpers and Fiberglass items.

4. What is Not Covered

This warranty does not cover:

  • Damages resulting from misuse, neglect, accidents, or unauthorized modifications.
  • Natural wear and tear.
  • Items that have been exposed to extreme weather conditions beyond what is typical for the product (i.e., excessive moisture, UV damage, or extreme temperatures).
  • Loss or damage caused by improper installation or handling.

5. How to Make a Warranty Claim

To submit a warranty claim, please follow these steps:

  1. Contact our Support Team: Reach out to us via email at admin@slyvor.xyz or through our contact form on the website.
  2. Provide Proof of Purchase: Include your order number and proof of purchase (e.g., receipt or order confirmation email).
  3. Describe the Issue: Clearly explain the issue with the product and include photos of the defect or damage.
  4. Return the Product (if requested): In some cases, we may require the item to be returned for inspection. We will provide you with return instructions and cover the return shipping costs for valid claims.

6. Resolution Options

Upon receiving your warranty claim, we will evaluate the issue and provide one of the following solutions:

  • Repair: We will repair the item or arrange for a repair service.
  • Replacement: If the product cannot be repaired, we will offer a replacement product.
  • Refund: In cases where a replacement or repair is not feasible, we may offer a partial or full refund, depending on the situation.

7. Limitations

This warranty is exclusive and cannot be transferred to third parties. It is the sole remedy for any defects and is limited to the purchase price of the product. Slyvor.xyz is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.

8. Contact Information

If you have any questions about our warranty policy or need to make a claim, please contact us:

We appreciate your trust in slyvor.xyz, and we are dedicated to ensuring that our products meet your expectations for quality and durability. Thank you for choosing us for your home and garden needs!